Minor website tasks are any group of tasks requested that will take 1 hour or less to complete. This can include updating small sections of your website, adding content you’ve supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.

Anything that goes over 1 hour will need to be quoted in advance.

Our support team are monitoring the support desk 12 hours a day Monday to Friday. We are working on getting it to 24 hours, but we are not there yet. And we will reply to any request or question within 3 hours. Plus we give higher priority to any Urgent issues that might be affecting your business.

While we don’t currently have a 3 hour response time on weekends, we do keep an eye on the emails incase you have an urgent issue. If so we’ll jump on it quickly and help you out as soon as we can. But anything non-urgent will have to wait until Monday.

Updating plugins, themes and WordPress files are part of the monthly maintenance. And on some rare occasions that updating any of these breaks the site, we will fix those as well with no added charge. We also do a manual check over your websites main pages to make sure they are displaying properly, before and after the check. We run a security scan, a performance scan, we run a manual backup and we check a few other things to make sure your website is performing well. Then we send you a report after we have finished.

For the marketing tasks available under the Platinum Support package, it can include designing banner ads for social media, setting up A/B testing, setup mailchimp, get response or aweber mail campaigns, re-purposing content or publishing to social media etc. If it is something we haven’t done before, we might need you to provide step by step instructions, we can do it.

If you create the content, we can help you leverage that content and is handle the publishing for you.  We don’t write the content. You have to do that.

No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.

But you can ask us about discounted annual plans if you prefer to pay annually. 

No, unfortunately. Getting great results with ad campaigns requires specialised knowledge and experience which is not included in this service. But send us an email if you need help with this. We can work out a separate package that will suit your needs.

We prefer to, but its not essential.